METHODOLOGY FOR DIGITAL MONITORING AND COORDINATION OF SUPPLY CHAIN PARTICIPANTS BASED ON INFORMATION AND COMMUNICATION TECHNOLOGIES

Abstract

Digital monitoring and coordination have become a unified managerial contour in contemporary supply chain management, linking data capture, integration, analytics, decision-making, execution, and feedback. The purpose of this article is to develop a methodological framework for digital monitoring and coordination of supply chain participants based on information and communication technologies. The study is based on the systematization of recent literature on supply chain visibility, information integration, cloud analytics, data management, and digital twins, as well as on the analytical synthesis of ICT instruments, performance indicators, barriers, and implementation stages. The results show that digital monitoring creates visibility, while coordination transforms visibility into synchronized action. ICT perform at least five core functions in this process: event capture, data integration, reduction of information asymmetry, synchronization of decisions, and transition from reactive to proactive management. The article identifies a toolkit that includes IoT, GPS and telematics, RFID, ERP, WMS, TMS, cloud platforms, dashboards, and digital twins. A methodological framework is proposed that includes diagnosis of the supply chain, selection of monitoring objects, design of a five-layer ICT architecture, data governance, KPI design, control tower configuration, exception management, predictive analytics, and continuous improvement. The findings indicate that the effectiveness of digital monitoring depends not on the isolated presence of technologies, but on the ability to integrate participant data, standardize events and KPI, ensure shared visibility and trust, and translate monitoring signals into coordinated decisions.